Medical Records FAQs

Insurance

What is your mailing address?: 3811 North Fairfax Drive, Suite 1000, Arlington, VA 22203
What is the fax number where I can send a request?: The fax number is (202) 741-2431
Do we have a copy service?: No, our records are produced in-house.
What is your Tax ID number?: 52-222-0700
Do you provide Doctor Verification over the telephone?: No, please review our list of physicians for verification

Do we have a copy service?: Yes, our copy service is Ciox.
How long is the processing time?: For any status updates please call 800-367-1500.
What is the fax number to send request?: The fax number is (202) 741-2431
Does the patient need to fill out The GW Medical Faculty Associates Authorization before we send the request?: No, we do accept the Law Firm’s authorization as long as it is HIPAA compliant. The authorization must express that the patient wants records to be released from The GW Medical Faculty Associates to the requestor.
What is your address?: 3811 North Fairfax Drive, Suite 1000 Arlington, VA 22203
How do I obtain the itemized billing statements?: Please send the request to 202-741-2431, once the request is received it will be forwarded to the billing department and processed. The bills will be either faxed or mailed.

What is your address?: 3811 North Fairfax Drive, Suite 1000 Arlington, VA 22203
What is the fax number where I can send a request?: The fax number is (202) 741-2431

Do you release radiology imaging?: No, please contact our radiology department at 202-715-4907.
Where do I come to get records?: Records can be picked up at 2150 Pennsylvania Ave, NW Suite 2B-440 Washington, DC 20037 Between the hours of 8:30am to 4pm (from 12 to 1 we are closed for lunch).
Is there a charge for Records?: No. Records are free.
Can I pick up records other than for myself?: Yes, you are allowed to pick up records for another patient as long as you have Power of attorney (POA) or you have your ID and the patient ID scanned on the same paper with the patient stating that they authorize the designated person to pick up the records along with their signature.
Do we submit records electronically?: You can submit your request via email to med.rec@mfa.gwu.edu
How long is the processing time?: The processing time is 5-7 business days. Walk-ins can receive their records on the same day.
Can I make the request over the phone?: No, We do not allow request over the phone we would need a signed HIPAA-compliant form to be filled out and sent to us via Fax, Mail, Or Email.

What is the fax number where I can send a request?: The fax number is (202) 741-2405.
How long will it take to receive an urgent request?: For all urgent request records will be sent within 24 hours.
What is your address?: 3811 North Fairfax Drive, Suite 1000, Arlington, VA 22203
How long is the processing time?: The processing time is 5 to 7 business days.
Where can the patient go to pick up records?: Records can be picked-up at 2150 Pennsylvania Ave, NW Suite 2B-440 Washington, DC 20037 Between the hours of 8:30am to 4pm (from 12 to 1 we are closed for lunch).
How are the records sent out?: Records are sent out via mail and fax.