MyChart Video Visits

To connect to a Video Visit you will need to be logged into your MyChart account. For questions please see the MyChart FAQ page.


Access Our Providers Securely at your Convenience

Using Video Visits to Connect with Your GW MFA Provider

Introducing The GW Medical Faculty Associates (GW MFA) Video Visits. It's never been easier to access top-of-the-line care from our GW providers using a secure and HIPAA compliant, web-based video conferencing tool. GW Video Visits provide an innovative and efficient way to attend appointments in most specialty areas with our providers, from the privacy and comfort of your home, office, or any remote location.

Our GW Immediate and Primary Care Centers are also offering Video Visits with extended hours, please visit this page to learn more.

Benefits of Video Visits:

  • New patient or follow-up visits from wherever you are.
  • 15-minute appointments, with less waiting.
  • Set up an online virtual appointment for yourself or your dependents.
  • Get a personalized treatment plan.
  • Medication delivery options or pick-ups at your preferred pharmacy.
  • No travel or parking.

* This service is NOT for medical emergencies. If you are having a medical emergency, please call 911.

Preparing For Your Video Visit

Tools You'll Need

  • MyChart Account (If you do not have a MyChart account, please contact your doctor's office or sign-up online)
  • Smartphone, Tablet or Laptop with a Webcam
  • Internet access with a strong wifi signal
  • Speakers or Headphones

How to Start a Video Visit

Using a Mobile Device or Tablet
  • Once your visit has been scheduled, download the MyChart application - visit the app store on the device you plan to use for your video visit (Apple App Store or Google Play for Android).
     
  • Get started 15 minutes before your appointment. 
    1. Log in to your MyChart account - Click on 'Appointments' and select your video visit appointment.
    2. Complete eCheck-In - This must be completed before you are allowed access into your video visit.
    3. Prep for your appointment - Find a quiet, well-lit room using headphones or your speakers
       
  • Start your video appointment
    1. When you're ready, click on your video appointment and click "Begin Visit"
    2. You may have to wait in the virtual waiting room until your provider joins the video
       

If you're unable to connect to your appointment, please contact your provider or call (202) 741-3110.
 

Using a Computer or Laptop

Get started 15 minutes before your appointment. 

  1. Log in to your MyChart account - Click on 'Appointments' and select your video visit appointment.
  2. Complete eCheck-In - This must be completed before you are allowed access to your video visit.
  3. Prep for your appointment - Find a quiet, well-lit room using headphones or your speakers
     

Start your video appointment

  1. When you're ready, click on your video appointment and click "Begin Visit"
  2. You may have to wait in the virtual waiting room until your provider joins the video

If you're unable to connect to your appointment, please contact your provider or call (202) 741-3110.

Helpful Tips
  • Log in at least 15 minutes before your appointment time to complete check-in steps (e.g. e-sign documents, review clinical information, answer questionnaires, etc.)
     
  • Make sure your device is plugged in or has enough charge to conduct the entire appointment
     
  • Conduct your appointment in a well-lit room so your provider can see you
     
  • Use headphones if you need privacy or are hearing impaired
     
  • Write down any questions for your provider before the visit
Frequently Asked Questions (FAQs)

What should I expect from a video visit?

A video visit is similar to an in-office visit with a provider but on a secure, online application called, MyChart.


Does Insurance cover video visits?

Virtual health visits are covered by Medicare and most insurances. Please check your virtual health benefits with your insurance provider. Please note: depending on your insurance benefits, specialists appointments may require a referral, please check with your insurance provider first.


Where can I find more information about MyChart?

Please visit our MyChart and MyChart FAQ pages for more information.

Schedule a Video Visit

To schedule a video visit, please call your doctor's office directly or call (202) 677-MED3 (6333) where a prompt will connect you to our virtual health management team to schedule your virtual visit.

Need Help?

For MyChart support related to connecting your video visit, please call (202) 741-3110.